If you want to turn off music it's important to understand a few things. The hold music stopped on mine about to hang up and try again . Information Technology (sometimes written as IT and often replacing IS for Information Systems). So on Sunday, he called EDD again. But EDD reported earlier this month that 29,000 claimants in this group have already provided documents to verify their identity, suggesting that many people receiving benefits properly had been. Use Next and Previous buttons to navigate. There are plenty of online resources where you can connect with claimants dealing with similar issues. To get another call, respond to this text message with YES. Here are five key structures that need to bounce back to help the city recover. Hold music choices include: Please keep in mind these settings can be changed for both inbound and outbound call directions. EDD must absolutely tamp down on fraud - no excuses. Consider changing it instead of muting it! "She said 'Hold up, wait a second, I think I can do something for your file,' and then she put me on hold, and then I was on hold for about nine hours, a little over nine hours," he said. WIRED may earn a portion of sales from products that are purchased through our site as part of our Affiliate Partnerships with retailers. We can customize, Customized Marketing Messages / Music On Hold (MOH), Listen for the confirmation of your setting. Many found out from communication with the EDD, being told that "Your claim is suspended because it may be tied to fraudulent activity." Reports continue to surface of fraudulent claims being paid out to toddlers, prisoners including notorious Death Row inmates, and an applicant who impersonated U.S. Sen. Dianne Feinstein. Select 1 for English or 2 for Spanish, When the recording states, Select from the following, enter 1-3-4 quickly. Some social media posts said hundreds of thousands of people were notified. While some of these tips might not be successful for everyone, its worth trying every option several times. 10:31 AM. At the same time, many non-English speakers are paying intermediaries to fill out their unemployment applications and often pay them again every two weeks for the simple process of recertifying to keep the benefits flowing. Changing this timer is a global setting. this is the hold music i use! At approx. He also went to his local lawmaker for help. I just did another test with a shorter wav file. Waited about 20 minutes and the hold music stopped, I decided to wait it out and someone answered about 20 minutes later. Overall the presence of updates, or music, has a positive influence on satisfaction when compared to just a ringing tone. Of course, it cant erase the passage of time altogether. He's been trying to get updates on his pending claim since October. Charging for help with biweekly certification is really a shame, Urban said. Argh frustration None should be None. But for those with normal levels of positivity, more time on-hold meant more minutes tuned into the abyss. Its fate is to remain relegated to the background with the simple objective of trying not to drive us nuts. "We have not gotten any answers.
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