How do I make a complaint?Our aim is to provide the best customer service possible, but if you are not satisfied please let us know. Check out what 17,237 people have written so far, and share your own experience. If the change is for the SAME period of stay as in the original booking (i.e. If you have received a Penalty Charge Notice issued by APCOA Parking on behalf of one of its local authority clients it is important that you follow the correct payment advice on the Charge Notice or correspondence issued to you before proceeding. Car Parks - Car Parking - APCOA Parking Any purchases that were made on the previous versions of the application will continue to be valid and will appear on the new version of the application, even if they are due to expire after the old application's support is discontinued. For a 5 trial, you can have Solicitors from JustAnswer look at your case and help make your appeal airtight. Debt collection agencies dont have any additional powers to make you pay, but the debt collection agency is likely to threaten court action if you dont. Please note that the CVV is not stored within the system, the below is the LatePay is currently available at the following car parks: No. All confirmations and reminders consist of SMS messages sent on purchase or before parking expiry respectively. Alternatively, you can send a SMS (text message) to update your vehicle registration mark. If you receive a letter from DRP regarding an unpaid parking fine, consider appealing the notice within 28 days if you believe it's a mistake. When entering a car park, you should know how much you pay for the parking service, the price should be clearly and unambiguously displayed. Please check at local sites to find out what a Longer Duration Permit is, in some locations they could be called Permits or Season Tickets, they could be for a Quarter and longer. Please refer to our Terms and conditions for more information. Permits are a system in which you prepay for a longer stay at one of our locations. A charge certificate cannot be appealed and has to be paid within 14 days. If you contact the customer services team (via phone, email or our feedback form) they will be able to help by updating your purchase with the correct vrm. Is pre-booked parking always cheaper than normal drive-up rates?The prices shown online and the normal drive-up rates (which you pay when you park without pre-booking) are somewhat different. If you attempt to purchase multiple concurrent sessions for different VRM's via the IVR, SMS or Web your second purchase will be treated as an extension to the first session that you purchased. As part of the IVR registration process you will need to reply to the SMS Long Code (078 6000 6000) with the world REG followed by your VRM. Youll get a full refund as long as we receive notification in time. Don't have an account yet? In many cases tickets arent actually enforceable. Please note that simply changing your default vehicle on the website or the Smartphone application will have no affect on the vehicle on your permit. This policy is likely to continue so a longer infringement will result in a Parking Charge Notice. This info does not constitute financial advice, always do your own research on top to ensure it's right for your specific circumstances and remember we focus on rates not service. CST Law Letter Before Claim Do I Ignore or Appeal? 8 Good Excuses for Parking Ticket Appeals in 2023, Do Parking Fines Expire UK?
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