Thanks for creating special guest experiences, The importance of etiquette in hospitality. We use cookies to provide social media features and to analyse our traffic. WebThe physical appearance of your event staff helps to maintain your overall appearance, but the way they act also contributes to your overall reputation. A firm handshake. Personal presentation standards First impressions really do count. Which category do you fall into? The subconscious is a thousand times more powerful, and often a small error is what guests remember. About Booking.com|Privacy and Cookies Statement, All references to "Booking.com", including any mention of "us", "we" and "our" refer to Booking.com BV, the company behindBooking.com, Click. Employers involved in creating the standard: Hilton Worldwide, Mitchells and Butler, The Spirit Pub Company, Compass Group UK&I, PGL, McDonalds UK, Hospitality SME consortium led by the Lancaster London, Red Carnation Hotels, Frederic Robinson, Barchester Healthcare, Whitbread, SSP, KFC UK, Greene King, Institute of Hospitality, Royal Academy of Culinary Arts, British Institute of Innkeeping, British Beer & Pub Association, People 1st, Brend Hotels, Proactively encourage a customer centric culture, Be proactive in supporting sales and marketing activities, Ensure team members are aware of and follow policy relating to diversity, Act as a role model operating in an empathic, fair and consistent professional manner, Take a responsible approach to selling licensed products, and deal with conflict calmly and safely, Know how to collect and keep up to date information on local services and know how to communicate these to customers in a way they are understood e.g. We use cookies to provide social media features and to analyse our traffic. Housekeeping supervisors maintain the presentation of establishments such as hotel and other overnight accommodation including hostel, serviced apartments and conference venues. Demonstrate consistently high standards of personal presentation and conduct, and instil the same values in the team. Institute of Hotel Management, Hajipur, Patna, Bihar. Everyone has a unique personality and perspective, and being empathetic allows you to understand how everyone likes to be treated and % As of 1 August 2022, the English and maths requirements for on-programme and new apprentices undertaking level 2 apprenticeships have changed and are detailed as part of the apprenticeship funding rules.

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